In today’s world, a company’s website is more than just an online page promoting their business. Rather, it has turned into something that companies use for branding, customer interaction, and selling products and services. However, simply publishing the website is not enough. Website support services are essential in keeping your business website running. Having a proactive support strategy in place, whether with a website designer or website developer, will give you peace of mind that your site will be maintained securely, routinely updated, and continue to perform well.
In this post, we will discuss 29 website support services that are fundamental for every entrepreneur looking to make the most from their web development investment.
A. Security & Protection
The Internet is filled with dangerous threats. That is why we put website security at the highest of our concerns. These dangers make certain steps necessary to protect sensitive customer information while providing a safe platform for browsing.
#1 SSL Certificate Renewal and Management
An SSL certificate establishes an encrypted link between a server and a user so data can be exchanged safely. For credibility and security, it has to be renewed at certain intervals.
#2 Malware Scanning and Removal
Routine scans can help identify damaging software that can capture your user’s sensitive data. By establishing a systematic approach to removing malware, your site’s reputation will remain intact.
#3 Firewall Protection Setup
Installing firewalls on your website will help prevent unauthorized access and objectives from fruits of malicious hackers. As a barrier, firewalls filter unwanted traffic trying to enter your site.
#4 Prevention from DDoS Attacks
A Distributed Denial of Service (DDoS) attack attempts to shut down your website by overwhelming it with traffic. Protection this way ensures that your website is available all the time.
#5 Regular Security Updates And Patches
Programs such as software, plugins, & modules, when not upgraded or maintained, can expose your site to vulnerabilities. A regular update on the patches of security programs ensures that loopholes are closed to be helpful for cyber criminals.
B. Optimization of Performance
When the site is slow to respond, that leads to user dissatisfaction and negatively affects the SEO ranking. All the sites must be optimized in a way that results in necessitated user satisfaction related to SEO. Your web developer can help optimize your website regularly.
#6 Speed Optimization of the Website
By working on load time, code optimization, and reducing the amount of HTTP requests that the site is functioning on, your website developer can ensure that your site is free from slow-loading issues.
#7 Compression and Optimization of Images
Websites may load slowly due to large images. By optimizing and compressing images (without losing their quality), your developer can ensure the quick loading speed of your web pages.
#8 Database optimization
Optimizing the website’s database is also important for the proper functioning of the website. However, it requires extensive technical know-how and skills to optimize a website’s database. When you hire a web developer to provide you with regular support & maintenance, they can optimize your database to ensure optimal performance.
#9 Managing and Setting Up Caching
Caching allows the storage of data so that it can be accessed immediately when needed. It reduces the time taken for a webpage to load for first-time visitors and reduces the strain on the server.
#10 Integration of a Content Delivery Network (CDN)
A myriad of servers worldwide allows for the distribution of the web’s content and aids in improving the loading speeds of websites along with their operational stability.
C. Maintenance & Update of the Website
By scheduling maintenance, any issues that might have terminated the services of the website malfunction can managed. It also assures that services are operational.
#11 CMS Upgrade (i.e., WordPress, Shopify, Joomla)
Your web designer needs to keep the CMS updated on a regular basis so that it stays compatible, secure, and feature-rich.
#12 Themes and Plugins Changes
The security holes caused by outdated plugins can be closed only when they are updated. So, updating those plugins is critical to having your website work uninterrupted. Support from your website developer is essential to ensure that your site’s plugins & themes are updated.
#13 Issues Fixing and Support
Your website may show intermittent errors & bugs every now and then. When you hire a web developer for support & maintenance, you don’t have to worry about the errors on your website. Your developer can troubleshoot & repair your website when needed.
#14 Fixing and Checking Links
Broken links on a website can affect your user experience as well as search engine rankings. Your support team can regularly check and fix broken links as they can be harmful to user experience and SEO.
#15 Testing Website Responsiveness
Consistent testing guarantees that there is a good experience on mobile devices as well as laptops and desktops. Your web developer can ensure that your website looks good on all the devices. This will also help in gaining search engine rankings for your website.
D. Content Support
#16 New Blog Posts
Regular blogging on your website can help it rank on search engines. It’s because search engines like Google like updated & fresh content on a website. Blogs also help your website visitors keep informed on your company’s news & updates.
#17 Updating Multimedia and Image Content
Updating graphics, videos, and images keeps the website looking vibrant and modern.
#18 Tweaks on the Website’s Design Layout and Structure
Making those little adjustments will help improve site usability and branding coherence.
#19 Personalization of UI/UX Features
A web designer can modify the arrangement, colors, and design for efficient user experience and movement around the website.
E. Backup & Recovery
With regular backups in place, your data can be restored with ease in the event of a mishap.
#20 Website Backups (Daily, Weekly, and Monthly)
Automated data backups reduce losses and allow for business continuity.
#21 Disaster Recovery Planning
An effective recovery plan designed by your web developer can minimize the amount of time business operations are paused due to cyber attacks or technical problems.
#22 Data Restoration In Case Of Loss
Using backups, lost data can be recovered, ensuring business continues as normal.
#23 Server Backup Monitoring
Backup monitoring makes certain that backups are working properly and collecting the requested information.
#24 Version Control And Rollback Options
Developers can revert back to earlier website versions when needed through the version control system.
F. Technical Support & Monitoring
Robust technical support guarantees that your website is operational for your users at all times.
#25 24/7 Uptime Monitoring
Your website is monitored by support staff, allowing them to address detection and downtime concerns right away.
#26 Hosting Related Troubleshooting
Hosting-related problems can greatly decrease site performance or even take the site down entirely. Quick problem-solving prevents these problems.
#27 Domain And Email Management
Domain registration and email service maintenance are crucial for any business; hence, this service is ensured.
#28 User Account Management And Permissions
Restricting changes through user permission management helps to mitigate security risks.
#29 Analyzing and debugging an error has its own log.
In most cases, logs assist in pinpointing errors, making it easy for a programmer to solve complex issues with minimal time and effort.
Conclusion
Maintaining your website is not an option; it is a necessity if you want to grow your business. Whether it’s routine maintenance, security patching, or fixing broken features—having a website developer or even a web designer do the work ensures the website is operating and secured while providing a good experience for visitors.