12 Possible WooCommerce checkout errors & steps to fix them

WooCommerce checkout issues solution

Checkout is an important section of any eCommerce website. It can make or break your customers’ experience on your eCommerce store. In this blog post, I’ve shared 12 common WooCommerce checkout issues that you may face along with their solutions.

Web Design, Mobile App Development, & Online Advertising in Singapore.

1. Cart Empty Message on Checkout:

Issue: Customers see the “Your cart is empty” message on the checkout page.
Solution Steps:

  • Check if products are added to the cart.
  • Disable caching plugins temporarily.
  • Verify that the cart page shortcode [woocommerce_cart] is correctly added to your cart page.

2. Missing Shipping or Payment Methods:

Issue: Shipping or payment methods are not displaying at checkout.
Solution Steps:

  • Navigate to WooCommerce settings > Shipping and ensure shipping methods are enabled and configured.
  • Go to WooCommerce settings > Payments and enable your preferred payment gateways.

3. JavaScript Conflicts:

Issue: JavaScript conflicts causing errors during the checkout process.
Solution Steps:

  • Disable all non-WooCommerce plugins.
  • Switch to a default WordPress theme (e.g., Twenty Twenty-One).
  • Enable plugins and switch back to your theme one by one to identify the conflicting element.
You can also consider hiring a WooCommerce developer who can help you to fix the JavaScript conflicts. 

4. Billing/Shipping Address Not Updating:

Issue: Customers can’t update or save their billing or shipping addresses.
Solution Steps:

  • Disable custom address-related plugins temporarily.
  • Test with a default WordPress theme to rule out theme conflicts.
  • Verify WooCommerce settings under WooCommerce > Settings > General and ensure fields are not disabled.

5. Error Messages on Payment Submission:

Issue: Error messages appear when customers submit their payment information.
Solution Steps:

  • Double-check payment gateway settings for accuracy.
  • Ensure that you’re using the latest version of the payment gateway plugin.
  • Verify SSL is properly configured to ensure secure payment submission.

6. Checkout Page Not Loading Properly:

Issue: The checkout page doesn’t load properly, or elements are missing.
Solution Steps:

  • Clear your browser cache and cookies.
  • Temporarily deactivate any non-WooCommerce plugins and test.
  • Switch to a default theme to determine if your theme is causing the issue.

7. Tax Calculation Issues:

Issue: Incorrect or missing tax calculations on the checkout page.
Solution Steps:

  • Check WooCommerce tax settings under WooCommerce > Settings > Tax.
  • Ensure product tax classes are assigned correctly.
  • Verify that tax rates are set up accurately.

8. Failed Orders:

Issue: Orders are failing during the checkout process.
Solution Steps:

  • Double-check payment gateway settings, API keys, and credentials.
  • Inspect credit card details for errors or inconsistencies.
  • Review server logs for error messages that might shed light on the issue.

9. SSL and Security Warnings:

Issue: SSL or security warnings appear on the checkout page.
Solution Steps:

  • Ensure your SSL certificate is properly installed and configured.
  • Update any insecure links in your website’s content, including images and scripts.
  • Use the “Better Search Replace” plugin to update HTTP links to HTTPS.

10. Slow Loading Checkout Page:

Issue: The checkout page takes too long to load.
Solution Steps:

  • Install a caching plugin like W3 Total Cache or WP Super Cache.
  • Compress and optimize images to reduce page load time.
  • Use a content delivery network (CDN) to distribute resources and speed up delivery.

11. Expired Sessions or Cart Emptied:

Issue: Customers’ sessions expire or their carts are emptied unexpectedly.
Solution Steps:

  • Adjust session timeout settings in WooCommerce > Settings > Products > Display.
  • Disable caching for cart and checkout-related pages.
  • Verify if a caching plugin is interfering with sessions.

12. Custom Fields or Plugins Not Working:

Issue: Custom checkout fields or third-party plugins integrated with the checkout process are not functioning.
Solution Steps:

  • Disable third-party plugins temporarily and test the checkout process.
  • Ensure that the custom fields are properly added using hooks or hooks provided by a relevant plugin.
  • Verify compatibility of custom fields with your current theme and WooCommerce version.

Hire A WooCommerce Developer!