If you already have a mobile application for your business and are thinking about different ways to improve it, consider getting feedback from your existing users.
Or, if you need a great mobile app but are unsure where to start, go for a basic version of your app and then enhance it based on the feedback you will get from your users.
Feedback is critical to make any product, software, or application great.
In this blog post, I have shared 6 major reasons of getting in-app feedback to build a great mobile application.
Let’s dive into this.
#1 It Saves You Money
The first and foremost reason to have a feedback system in your mobile app is that it saves you money.
Yes, we all know that mobile app development requires considerable investment.
Instead of investing all of your money in building the first version of your app, why not split the development cost into various phases?
Based on the feedback from your users, you can make the necessary modifications and launch the next phase.
The split of your mobile app development cost will help you in two ways:
- You will have complete control of your money
- You can add valuable features (based on the users’ feedback) on each enhancement.
- You avoid putting money on the features that don’t work for your users.
#2 It Helps You Build Seamless Process
An in-app feedback system helps you collect valuable feedback from your users, enabling you to improve your app.
In other words, without user feedback, you don’t know their first-hand experience, and therefore, you are unable to make necessary improvements and enhancements to your application.
#3 It Helps You Monitor The App Performance
When your app developer creates an app, it may not be practical for you to test it from the users’ perspective and monitor it frequently.
But when you invite users to leave feedback about your app’s performance, you get first-hand insights straight from the end-users.
#4 It Helps You Connect With Your Users
The in-app feedback system is a great way to connect with your users.
When you value your customers by asking for their feedback, they tend to contribute more in return. They spend more time, and they might even become your brand promoters.
Engaged customers always stay loyal & will maintain a long-term relationship with your brand.
You can collect not only feedback but also demographic details like users’ interests, gender, location, community, and so on. This will help you build your users’ persona.
#5 It Helps You To Change Your RoadMap
When you get started on your mobile app development, you may have a pre-defined roadmap to follow.
However, when you proceed further and launch your app, you may be required to modify some of the milestones of your roadmap based on the application’s real-time usage.
Again, in-app feedback can help you determine the necessary changes.
It saves you a lot of guesswork and allows you to work on the things that matter.
#6 It Gives You Useful Insights & Great Ideas
You need useful insights and analysis to make necessary modifications to your app. Of course, there are many analytic tools that you can integrate with your app and get the required data.
However, the users’ feedback lets you know their sentimental feedback, which you may not get through analytic tools.
Moreover, some feedback(s) may trigger a great idea you can incorporate with your application to make it a big success. You never know which single idea can make you successful. So, keep all the doors open.